Terms of Service

1. Orders and quotes

Product listings, specs and prices on this site are informational and may change without notice. A quote sent to you is valid for the period stated in that quote. An order is only confirmed once payment is received and we acknowledge it in writing (email or WhatsApp).

2. Software licenses

Apps are licensed, not sold, either per-seat/subscription or as a one-time license for the version purchased, as stated on the product page. Licenses are for your own use or your organization's use and may not be resold or redistributed without our written consent.

3. Hardware warranty

Hardware sold by NagavaTech ships with a written warranty covering manufacturing defects for the period stated at checkout. Warranty does not cover physical damage, liquid damage, or issues caused by unauthorized modification.

4. Shipping

Hardware orders ship with tracking. Estimated delivery times are provided at checkout and are not guaranteed; delays caused by couriers or customs are outside our control.

5. Returns & refunds

Hardware may be returned within 14 days of delivery if unused and in original packaging, for a refund minus shipping costs. Software licenses are refundable within 7 days of purchase if the product has not been activated or materially used, except where a free trial was available.

6. Support

Support for active licenses and hardware under warranty is provided by email or WhatsApp during business hours. We aim to respond within 24 hours on business days.

7. Limitation of liability

To the extent permitted by law, NagavaTech's liability for any claim related to a product or service is limited to the amount paid for that product or service.

8. Contact

Questions about these terms can be sent to nagavatech@gmail.com or via WhatsApp at +1 (339) 600-8241.